qqph Privacy Policy

qqph ("we," "us," or "the Platform") operates the online casino and sports betting platform accessible at qqph.pro, serving registered players across the Philippines including Metro Manila, Cebu, Davao, Quezon City, Makati, and other regions. qqph operates in compliance with PAGCOR regulatory standards applicable to online gaming platforms in the Philippines.

For the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173), qqph acts as the Personal Information Controller (PIC) with respect to the personal data of its registered players and website visitors. Where qqph engages third-party service providers to process data on its behalf, those parties act as Personal Information Processors (PIP) and are bound by data processing agreements that require them to handle your data in accordance with this policy and applicable law.

If you have any questions about this Privacy Policy or wish to exercise any of your data subject rights, please refer to Section 13 (Contact & DPO) for the appropriate contact channel.

qqph collects the following categories of personal data from players and website visitors. The specific data collected depends on the nature of your interaction with the Platform:

qqph does not intentionally collect sensitive personal information beyond what is strictly required for identity verification and regulatory compliance. Where sensitive data (such as government ID numbers) is collected, it is processed solely for KYC purposes and is subject to enhanced security measures.

qqph collects personal data through the following mechanisms:

• Directly from you: When you register an account, complete KYC verification, make a deposit or withdrawal via GCash, PayMaya, or bank transfer, contact customer support via live chat or email, or update your account profile settings.
• Automatically during site use: Through server logs, session tracking, and browser storage technologies (cookies and similar) when you browse the qqph website or use any Platform feature. See Section 6 for full details on cookies and tracking.
• From third-party service providers: qqph may receive limited data from payment processors (such as GCash and PayMaya) to confirm transaction status, and from identity verification service partners during the KYC process. Such data is received only to the extent necessary to complete the relevant transaction or verification.
• From your device: Technical data such as your IP address, device identifiers, and browser characteristics are automatically captured when you connect to the Platform. This data is used primarily for security monitoring, fraud prevention, and geo-compliance checks.

qqph processes your personal data for the following specific purposes, each grounded in a recognized legal basis under the Data Privacy Act of 2012:

• Account creation and management: To register your qqph account, authenticate your identity at login, and maintain your account profile. Legal basis: Performance of contract.
• KYC and age verification: To verify that you are at least 21 years of age and to confirm your identity in compliance with PAGCOR requirements and anti-money laundering obligations under Philippine law. Legal basis: Legal obligation and legitimate interest.
• Processing deposits and withdrawals: To facilitate financial transactions through GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, and USDT Crypto, and to maintain accurate transaction records in Philippine Peso (₱). Legal basis: Performance of contract.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, multi-accounting, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions. Legal basis: Legitimate interest and legal obligation.
• Customer support: To respond to your queries, resolve disputes, process complaints, and maintain records of support interactions. Legal basis: Performance of contract and legitimate interest.
• Responsible gaming compliance: To monitor gaming patterns, enforce deposit limits and self-exclusion orders, and provide responsible gaming interventions where appropriate. Legal basis: Legal obligation and legitimate interest.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates — but only to players who have opted in to receive such communications. Legal basis: Consent (freely given and withdrawable at any time).
• Platform analytics and improvement: To analyze aggregate usage patterns, optimize Platform performance, and develop new features. Analytics are conducted on anonymized or pseudonymized data where feasible. Legal basis: Legitimate interest.
• Regulatory reporting: To fulfill reporting obligations to PAGCOR and other competent Philippine authorities where required by law. Legal basis: Legal obligation.

qqph will not use your personal data for any purpose that is incompatible with the purposes listed above without first notifying you and, where required, obtaining your consent.

qqph does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the following circumstances:

• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Visa/Mastercard, and USDT crypto gateway providers receive the minimum financial data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by data processing agreements with qqph.
• KYC and identity verification partners: Third-party identity verification service providers may process your government-issued Philippine ID and selfie data to complete the KYC process on our behalf. These partners are contractually prohibited from using your data for any purpose other than the verification service they provide to qqph.
• Game software providers: Casino game, bingo, and slot software providers may receive a pseudonymous player identifier and relevant game session data in order to deliver game content, process results, and provide RTP reporting. No directly identifiable data (such as your name or national ID) is shared with game providers.
• Regulatory and law enforcement authorities: qqph will disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), or other competent Philippine authorities where required by law, court order, or regulatory directive.
• Fraud prevention networks: In cases of suspected fraud, bonus abuse, or multi-accounting, limited data may be shared with industry fraud prevention services to protect the integrity of the Platform and other players.
• Professional advisors: Lawyers, auditors, and accountants engaged by qqph may access personal data on a strictly need-to-know basis, subject to professional confidentiality obligations.

qqph uses cookies and similar browser storage technologies to operate and improve the Platform. The following types of cookies are used:

• Essential cookies: Required for the Platform to function. These include session authentication cookies that keep you logged in, CSRF protection tokens, and cashier session cookies. These cookies cannot be disabled without impairing Platform functionality.
• Analytics cookies: Used to collect anonymized or pseudonymized data about how players navigate the Platform — including pages visited, time on page, and navigation paths. This data helps qqph identify areas for improvement. Analytics data is not linked to your personally identifiable account information.
• Preference cookies: Store your language preference, display settings, and notification preferences so the Platform remembers your choices between sessions.
• Security cookies: Used to detect and prevent fraudulent login attempts, bot activity, and other security threats. These cookies record login timestamps, IP addresses, and device fingerprint data for security audit purposes.

You can manage cookie preferences through your browser settings. Note that disabling essential cookies will prevent you from logging in or using the cashier. qqph does not use third-party advertising cookies or behavioral tracking cookies that profile you across other websites.

qqph retains personal data for the minimum period necessary to fulfill the purpose for which it was collected, or as required by applicable Philippine law and PAGCOR regulatory obligations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is either permanently deleted from qqph systems or irreversibly anonymized so that it can no longer be linked to any identifiable individual. Data subject to ongoing legal proceedings or regulatory investigations will be retained until those proceedings are fully resolved, regardless of the standard retention period.

Under the Philippines' Data Privacy Act of 2012, registered qqph players have the following rights with respect to their personal data:

• Right to be Informed: You have the right to know what personal data qqph collects about you, the purposes for which it is processed, and who it is shared with. This Privacy Policy is the primary mechanism through which qqph fulfills this obligation.
• Right to Access: You may request a copy of the personal data qqph holds about you. Requests will be processed within 15 business days. qqph may charge a reasonable administrative fee for repeat or manifestly excessive requests.
• Right to Correction: If any personal data qqph holds about you is inaccurate, incomplete, or outdated, you have the right to request that it be corrected. Basic profile information (email address, mobile number) can be updated directly in your account settings. Corrections to KYC identity data require submission of updated documentation.
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data. qqph will honor erasure requests to the extent permitted by applicable law. Note that data subject to legal retention obligations (financial transaction records, KYC documents) cannot be erased until the mandatory retention period expires.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interest, subject to qqph demonstrating compelling legitimate grounds that override your interests.
• Right to Data Portability: You may request a copy of the personal data you have provided to qqph in a structured, commonly used, machine-readable format (CSV or JSON), for the purpose of transferring that data to another service provider.
• Right to File a Complaint: If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. qqph encourages players to contact our Data Protection Officer (Section 13) first so that we have the opportunity to resolve the matter directly.

To exercise any of the above rights, submit a written request to qqph's Data Protection Officer using the contact details provided in Section 13. We will acknowledge your request within 3 business days and provide a substantive response within 15 business days. Identity verification may be required before processing certain requests to protect against unauthorized data access.

qqph implements a comprehensive set of technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:

• Transport security: All data transmitted between your browser and qqph servers is encrypted using TLS 1.2 or higher. qqph enforces HTTPS across all Platform endpoints and uses HTTP Strict Transport Security (HSTS) headers.
• Password security: Player passwords are stored using bcrypt hashing with a per-user salt. Plaintext passwords are never stored or transmitted. Password strength requirements are enforced at registration and password change.
• Access controls: Access to player personal data within qqph's internal systems is restricted on a strict need-to-know basis. All internal access is logged and subject to regular audit review. Staff with data access undergo regular data privacy training.
• Two-factor authentication (2FA): qqph strongly recommends enabling 2FA via your registered Globe or Smart mobile number. 2FA adds a second layer of verification at login, significantly reducing the risk of unauthorized account access.
• Infrastructure security: qqph servers are hosted in secure, access-controlled data center environments with firewall protection, intrusion detection systems, and regular vulnerability assessments.
• Third-party security standards: All third-party service providers (payment processors, KYC partners, game providers) are required to maintain security standards commensurate with or exceeding qqph's own standards as a condition of their data processing agreements.

qqph strictly prohibits the use of its Platform by persons under 21 years of age, in accordance with the minimum legal gambling age in the Philippines under PAGCOR regulations. qqph does not knowingly collect personal data from individuals under 21.

Age verification is conducted as part of the KYC process — all players must submit a valid government-issued Philippine ID confirming they are at least 21 years old before any withdrawal is processed. If qqph becomes aware that a player has provided false age information during registration, the account will be immediately suspended, all bonuses will be forfeited, and any real-money deposits will be returned to the original payment method after deducting any net gaming losses in accordance with our Terms.

If you are a parent or guardian and believe that a minor in your care has registered a qqph account, please contact our support team immediately via live chat so we can investigate and take appropriate action, including account closure and return of any remaining deposit balance.

Some of qqph's third-party service providers — including certain game software providers and cloud infrastructure partners — may be based outside the Philippines and may process personal data in jurisdictions other than the Philippines. In such cases, qqph ensures that cross-border data transfers are conducted in compliance with the Data Privacy Act of 2012 and NPC guidelines on cross-border transfers, specifically:

• The recipient country or organization must provide an adequate level of data protection, or
• qqph has entered into binding contractual clauses with the recipient that impose data protection obligations equivalent to those under Philippine law, or
• The transfer is necessary for the performance of a contract with the data subject (e.g., processing a game round through an internationally hosted game server) and appropriate safeguards are in place.

qqph will not transfer personal data to jurisdictions that the NPC has identified as providing inadequate data protection without implementing additional safeguards. If you have questions about specific cross-border transfers, contact the Data Protection Officer (Section 13).

qqph reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, new Platform features, changes to applicable Philippine law, or updated PAGCOR or NPC guidance. When material changes are made, qqph will:

• Update the "Last Updated" date displayed at the top of this page;
• Display a prominent notice on the qqph homepage or in the account notification system for at least 14 days following the update; and
• Where required by law or where changes materially affect your rights, seek fresh consent from affected players before the changes take effect.

Your continued use of the qqph Platform after the effective date of any updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with any update, you have the right to close your account and request deletion of your data (subject to applicable retention obligations) in accordance with Section 8.

We recommend reviewing this Privacy Policy periodically — at least once every three months — to stay informed about how qqph protects your personal data.

qqph has appointed a Data Protection Officer (DPO) in compliance with the Data Privacy Act of 2012 and NPC requirements. The DPO is responsible for overseeing qqph's data protection program, handling data subject rights requests, and serving as the primary point of contact with the National Privacy Commission.

For any privacy-related inquiries, data subject rights requests, or data breach notifications, please contact the qqph Data Protection Officer through the following channel:

When submitting a data subject rights request, please include your registered email address, your qqph username, a description of the right you wish to exercise, and any supporting information that may help us locate your records and verify your identity. qqph will acknowledge your request within 3 business days and provide a full response within 15 business days of identity verification.

If you are not satisfied with qqph's response to your data privacy concern, you have the right to escalate your complaint to the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph.